AI Fitness Coach
Support
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Have a question, found a bug, or want to share feedback? Reach out — we respond within 24 hours.

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Email Support

support@repmate.app

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Report a Bug

bugs@repmate.app

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Frequently Asked Questions

How does AI form detection work?

RepMate uses your device camera and Apple's Vision framework to detect your body's key joints in real-time. All processing happens on your device — your camera feed is never sent to our servers.

My camera isn't detecting my pose. What should I do?

Make sure you're in a well-lit area and your full body is visible in the camera frame. Wear form-fitting clothing for best results. Try moving further back from the camera so your entire body fits in frame.

How do I restore my purchase?

Go to Settings → Subscription → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.

How do I cancel my subscription?

Open the Settings app on your iPhone → tap your name → Subscriptions → RepMate → Cancel Subscription. Your access will continue until the end of the billing period.

My workout data disappeared. How do I recover it?

If you're signed in to your account, your data is synced to the cloud and can be restored by logging in again. If you used the app anonymously, data is stored locally — make sure you haven't deleted and reinstalled the app.

How do I switch coaches?

Go to the Profile tab → Coach Selection → choose between Mate, Roaster, or Komutan. You can switch coaches anytime without losing your workout data.

Is RepMate available on Android?

RepMate is currently available on iOS only. Android support is on our roadmap — stay tuned for updates.

How do I delete my account and data?

Go to Profile → Settings → Delete Account. This will permanently remove your account and all associated data from our servers. This action cannot be undone.

Subscription & Billing

All billing is handled by Apple. RepMate does not store your payment information. For refund requests, billing issues, or subscription management, please contact Apple Support directly at reportaproblem.apple.com

Device Requirements